Due to the confidential nature of Elemica's enterprise clients, I wasn't always able to interview or survey our end user. I built out user personas as a way to consider user Jobs to Be Done in the design process.
I also conducted a Zoom user study with a few colleagues internally to test out new features early. This helped us to catch problems in comprehension early.
One project I worked on was a risk management dashboard. Shipment managers check daily reports to track impacts on delivery timeliness — weather delays, a train strike, staffing shortages — for hundreds of shipments.
I collaborated with a team of product managers and engineers to build a tool that showed the impact of events like weather or strikes on a shipment path, all in a handy and actionable dashboard. This helped our client easily be able to diagnose problems with any shipments.
